Privacy Policy

Privacy Policy

Effective date: Wednesday, August 2nd, 2026.

Shambhala Music Festival Ltd. (“Shambhala,” “we,” “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you use our websites, forms and other online services or otherwise interact with us.

This policy applies to our public websites and online services, including festival-related registrations, purchases, applications, contests, surveys, newsletters and customer-service communications. Separate policies or notices may apply to employees, contractors and volunteers.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

• Contact information, such as your name, email address, mailing address and telephone number.
• Account, transaction and festival information, such as account details, ticket or lodging purchases, order history, delivery information and records associated with your attendance or participation.
• Payment information. Payments are generally processed by third-party payment providers. We may receive transaction details, but we may not receive or store your complete payment-card information.
• Communications and submitted information, including inquiries, feedback, survey responses, contest entries, applications and any other information you choose to provide.
• Technical and usage information, such as your IP address, browser type, device identifiers, operating system, referring pages, pages viewed, links clicked, approximate location derived from an IP address, and the date and time of your visit.
• Cookie and similar-technology information, as described in the Cookies and Similar Technologies section below.

We may collect information directly from you, automatically when you use our online services, or from service providers and business partners where permitted by law.

2. How We Use Personal Information

We may use personal information to:

• Provide and administer our websites, services, purchases, registrations, applications, contests and other interactions.
• Process transactions, deliver tickets or other products and provide customer support.
• Communicate with you about your account, purchases, inquiries, event information, safety information, service updates and changes to our terms or policies.
• Send newsletters, promotions and festival updates where you have consented or where otherwise permitted by law.
• Understand how our websites and communications are used, improve their performance and personalize content.
• Protect our guests, staff, services and systems; detect or prevent fraud, misuse and security incidents; and enforce our agreements and policies.
• Meet legal, regulatory, accounting and reporting requirements and respond to lawful requests.
• Carry out other purposes disclosed to you at or before the time of collection, or otherwise with your consent.

3. Consent and Your Choices

We collect, use and disclose personal information with your consent, except where the law authorizes or requires otherwise. The form of consent may vary depending on the circumstances and the sensitivity of the information.

You may withdraw your consent by contacting us, subject to reasonable notice and any legal or contractual restrictions. Withdrawing consent may affect our ability to provide certain services.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message or contacting us. You may still receive transactional, service, safety or other non-promotional communications where appropriate.

4. How We Share Personal Information

We do not sell or rent personal information. We may disclose personal information to:

• Service providers that support ticketing, payments, lodging, website hosting, email delivery, analytics, advertising, customer service, information technology, fraud prevention and other business operations.
• Professional advisers, insurers, auditors and financial institutions where reasonably necessary.
• Government authorities, regulators, courts, law-enforcement agencies or other parties when required or permitted by law.
• Other parties involved in a proposed or completed business transaction, such as a reorganization, financing, sale or transfer of all or part of our organization or assets.
• Other parties when you direct us to disclose the information or provide your consent.

We use third-party communications platforms, including Mailchimp and Laylo, to manage email and SMS subscriptions and deliver requested communications.

We require service providers to handle personal information appropriately and to use it only for the services they provide to us, subject to applicable law.

5. Processing Outside Canada

Some of our service providers may process or store personal information outside British Columbia or Canada. When information is processed in another jurisdiction, it may be accessible to courts, law-enforcement agencies or government authorities under that jurisdiction’s laws.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, web beacons and similar technologies to operate our websites, remember preferences, understand website usage, measure campaign performance and provide relevant content or advertising.

You can manage available cookie choices through our cookie banner or preference tool. You may also adjust your browser settings to block or delete cookies, although doing so may affect website functionality. Please review our Cookie Policy for additional information.

7. Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, meet legal, accounting and reporting obligations, resolve disputes, enforce agreements and maintain appropriate business records. When information is no longer required, we securely delete, destroy or anonymize it in accordance with our practices and applicable law.

8. Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against loss, theft and unauthorized access, use, disclosure, copying, modification or disposal. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Access, Correction and Privacy Requests

Subject to applicable law, you may request access to personal information we hold about you and information about how it has been used or disclosed. You may also request correction of information that is inaccurate or incomplete.

We may need to verify your identity before responding. In some circumstances, the law may permit or require us to limit or refuse a request. We will explain any applicable limitation as required.

To make a request, withdraw consent or raise a concern or complaint, contact our Privacy Officer using the information below.

10. Children and Minors

Shambhala Music Festival is a 19+ event. Our websites and online services are not directed to children, and we do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us, please contact our Privacy Officer.

11. Third-Party Websites and Services

Our websites may contain links to third-party websites or services. We do not control and are not responsible for their privacy practices. We encourage you to review the privacy policy of each third party before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy online and update its effective date. If changes are material, we will provide additional notice where appropriate or required by law.

13. Contact Us

Privacy Officer

Shambhala Music Festival Ltd.

info@shambhalamusicfestival.com

Please include “Privacy Request” in the subject line so we can direct your message appropriately.

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