Tickets

PurchaseTicket InfoANKORSSHAMBHALODGINGTICKET FAQsOnline Ticketing System FAQShambhaLodging FAQPayment Plans

Ticket Info

It’s all about the people on the dancefloor.

Featuring six uniquely themed stages and endless opportunities for adventure, this 100% attendee-sponsored event invites you to experience the ShambhaLove firsthand.

 

2020 Guest Tickets

$450 CAD /person

All tickets are General Admission (GA) and grant access to the Salmo River Ranch at 8 am on Friday, July 24th to Monday, July 27th, 2020

• Free Tent Camping
• Free Parking
• Limit of 5 per customer
• Must be 19+
• Taxes added at checkout
• Handling, processing and shipping fees apply
• Please note, there is a zero-refund policy for all tickets purchased from Shambhala Music Festival

Donate to ANKORS

For over 15 years the Nelson-based non-profit organization ANKORS has worked alongside Shambhala Music Festival to provide unparalleled harm reduction services that keep our attendees safe and educated. ANKORS continues their dedication to harm reduction through additional outreach work in the local community throughout the year. They have Shambhala Music Festivals’ full support.

We invite you to add a donation to your order at the bottom of the checkout page that will directly support ANKORS,’ whose efforts have been keeping our guests informed and safe for over a decade. Thank you for your contribution!

For more information about ANKORS and their work visit: ankors.bc.ca

Ankors Harm Reduction Fence

ShambhaLodging

Shambhalodging

Comfort, convenience, and the ultimate festival experience. Shambhalodging is your one stop destination for the best of what the Salmo River Ranch has to offer. One of our five different packages is sure to be exactly the festival camping experience you’re looking for.

Our camp zone is a four to five minute walk to the downtown area. Tucked away from the excitement of the festival, it offers a bit of peace and tranquility, while still keeping you close to the action. Our Lodging hosts are available 24 hours a day during the festival to ensure you have an enjoyable and safe experience.

*GA Festival Tickets are NOT included in lodging packages! Please ensure you purchase your GA Festival Ticket before they sell out!*

 


ShambhaLodging Perks

Waived early entry fees for themselves and another guest within the same vehicle:

  • Campsite Only - 2 waived early entry fees
  • Bassics - 2 waived early entry fees
  • Belluxe - 2 waived early entry fees 
  • Fancy Pants - 2 waived early entry fees
  • Central Park - 4 waived early entry fees

Express Lane Entry at the gate for one vehicle

Peace of mind with friendly ShambhaLodging hosts 24 hours a day

Port-a-potties and potable drinking water located nearby

Complimentary coffee hour

Complimentary Showers**

**Belle-Luxe, Central Park and Fancy Pants lodgers receive complimentary shower passes. Bassics and Campsite Only can purchase a shower pass onsite. Please note that the pass gives you access to the showers, it does not give your priority to go to the front of the line. We are all neighbours.  

Packages 

All Lodging packages are based on double occupancy, with the exception of Belle-Luxe (can accommodate four people) and Central Park (can accommodate however many people fit in the allotted space). If you have questions about any of our Lodging packages email: lodging@shambhalamusicfestival.com. For the 2020 pricing please see the packages below.

CAMPSITE ONLY

CAMPSITE ONLY | $550 CAD (+GST)

BYOTent. Our Campsite Only package includes a 10’ x 10’ campsite where you can set up your own tent. Please check the size of your tent before you come to the festival. It will need to fit within a 10’ x 10’ space. All campsites are approximately 120 square feet (10’x10′) with slight variation from site to site. Campsite only guests will also enjoy priority processing through the gate for one vehicle and waived early entry fees for two people.

Shop here. 

*ShambhaLodging does not include tickets to the festival, these must be purchased separately

BASSICS

BASSICS | $650 CAD (+GST)

Forget hauling a tent and air mattress and make camping easy with the BASSics package. You’ll arrive to a tent and queen size air mattress all set up for you in a 10x10 campsite. Simply bring your pillows and bedding. No room to pack bedding? No problem. Simply add the bedding upgrade during the checkout process. 

BASSics tents measure 9’x9′ with a peak height of 4’7. All campsites are approximately 120 square feet (10’x10′) with a slight variation from site to site. BASSics guests will also enjoy priority processing through the gate for one vehicle and waived early entry fees for two people.

Shop here. 

*ShambhaLodging does not include tickets to the festival, these must be purchased separately

FANCY PANTS

FANCY PANTS | $1500 CAD (+GST)

Experience the party of a lifetime in style with the Fancy Pants package. Enjoy a full camp setup in a luxurious 10’ x 12’ canvas tent on a raised deck platform. This package includes all the upgrades: a foam mattress, bedding (pillows, sheets, comforter), two lawn chairs, 45L cooler, water jug, complimentary showers, priority processing through the gate for one vehicle and waived early entry fees for two people.

Shop here. 

*ShambhaLodging does not include tickets to the festival, these must be purchased separately

BELLE-LUXE

BELLE-LUXE | $1750 CAD (+GST)

The Belle-Luxe package offers the perfect blend of space and comfort. These massive 5 metre diameter bell tents provide lots of wiggle room for group camping. Made of highly breathable natural cotton canvas, the Belle-Luxe package is designed for use by 4 people. 

The package includes 2 queen size beds and all the upgrades: bedding (pillows, sheets and thin comforters), water jug, 45L cooler, 4 lawn chairs, complimentary showers, priority processing through the gate for one vehicle and waived early entry fees for 2 people. 

Shop here. 

*ShambhaLodging does not include tickets to the festival, these must be purchased separately

CENTRAL PARK

CENTRAL PARK | $2350 CAD (+GST)

As close to Downtown as you can get. Central Park offers RV site hookups right in the middle of everything outside downtown Shambhala. Bring your RV / Trailer and enjoy your 15’ x 50’ campsite, 30 amps of power, daily freshwater refill and sani-dump. These campsites offer plenty of room for your RV / trailer, friends’ tents, and campsite furniture. Express Entry for one vehicle and waived early entry fees for up to 4 people.

Central Park is very close to the stages, so earplugs are recommended for your downtime. Stages have 15-20 hours of musical programming per day.

Shop here. 

*ShambhaLodging does not include tickets to the festival, these must be purchased separately

TICKET FAQ

How can I pay for tickets?

You can buy tickets using a valid credit card or Paypal account.

When do tickets go on sale for next year?

Tickets for Shambhala 2020 go on sale Monday, September 16, at 12 PM PST.

What is included in my ticket? When can I arrive?

Entry on Friday, July 24 at 8am (PST), free tenting and free parking are included with all General Admission tickets ($+ taxes & fees).

There are options you may choose for additional fees to enhance your Shambhala Music Festival experience.

  • Upgrade and pay Early Entry fees which will be collected in cash as you enter and will vary depending on date of arrival.
  • Upgrade your parking to camp with your camperized vehicle in Sunshine Campgrounds.
  • Upgrade your parking to camp with your camperized vehicle, RV, or Trailer in Starlight Campground.
  • Upgrade your camping with a ShambhaLodging package.

Please note that Lodging & Central Park RV upgrades can be purchased in advance. Early entry and parking upgrades are available on-site only. Parking upgrades are limited and are sold first-come, first-serve.

Did SMF get rid of home delivery and Will-Call delivery options?

Yes. All tickets are now electronic that will either need to be printed or downloaded through our new online system prior to arrival. The option to print or download your electronic ticket will be available starting on July 16th.

Can you ship the 2019 Collectable Hologram outside of Canada?

Yes! We are happy to announce we can ship these holographic keepsakes anywhere in the world.

What if I don’t have an email address? How will I receive my ticket?

Each ticket needs to be assigned to a unique email address. You will need to create an email address if you don’t have one already (plus come on! It’s 2019!)

When will I receive my Electronic ticket to print out and bring to the festival?

This option will be available through our new online system starting on July 16th. 

Is there a deadline to transfer tickets?

No, providing the ticket has been properly transferred prior to the new individual arriving to the festival. 

Can tickets be transferred more than once?

Yes. Once a ticket has been transferred to your name, you will have the ability to transfer it again online through our new system.

What if I show up with a ticket in someone else’s name?

You will be denied entry and will either need to leave the farm or track down a ticket that is still transferable. No exceptions. The name on the ticket MUST match the ID of the person using it at the festival.

Can I buy a ticket for a friend?

Yes! The tickets will be held under the original purchaser’s name until you properly transfer each ticket to each friend online through our new system. You must transfer your extra tickets to your friends coming to the festival BEFORE you arrive at the gate. 

If my friend & I are arriving together, can I attach my name to both tickets?

No. Each ticket needs a unique name and email address associated to it. Your friend would need to have their own ticket in their name. Having mulitple tickets in your name or account will cause siginificant delays at the main gate.

If I can’t make it to the festival, can I return my ticket for a refund?

No, tickets are non-refundable. You may sell your ticket to someone else so they can use it. You will need to properly transfer the ticket to the new individual online through our new system.

Can I leave a ticket at the gate for a friend?

No. There will be no longer be will-call. The ticket must be properly transferred and assigned to your friend online through our new system prior to the festival.

Can I use a copy saved on my phone or another electronic device?

We prefer if you arrive with a printed copy, however, we are able to process ticket barcodes at the gate from your phone or another electronic device.

Will there be tickets at the gate?

Once the festival has sold out, we do not offer tickets at the gate with the exception of Sunday-only tickets available for purchase only on the day of starting at 8 AM (PST). Quantities are limited and vary depending on the volume of guests leaving the property.

Can I buy a Day Pass?

Day passes may only be purchased on Sunday at the gate for $160 (cash only). You must have your government-issued ID.

What if I lose my wristband?

If your wristband comes loose or falls off, keep it safe! You must have both your electronic ticket stub, ID and the damaged wristband to receive a replacement. No exceptions. Talk to the SMF Crew at the Info booth, they will help arrange an escort to replace your wristband. If you feel like your wristband is too loose or may fall off, be proactive and get it replaced before it happens. All replacement wristbands are issued at the gate.

What is the re-entry policy?

Re-entry is $20 CAD per person, cash only. Payable upon return to the event. Please ensure you DO NOT remove or tamper with your wristband. Any tampered wristbands will be turned away at the g ate and asked to leave the site, no exceptions.

Will there be an unlimited quantity of parking upgrade decals?

TBA

Sunshine Regular $40

Sunshine Oversized $80

Starlight Regular $80

Starlight Oversized $160

What if I miss the deadline for online support from the ticketing department?

Each year come showtime, online ticket assistance ends. This means Shambhala Music festival is unable to assist guests with ticket inquiries via email. All ticket inquiries after this date will be dealt with in person at the festival, or via e-mail shortly after the festival is complete. Bring all the information you have regarding your order and it will be sorted it out at the gate. Also, check out our website and FAQs for helpful information.

Does my GA ticket include early entry into the festival?

No, your GA ticket will allow you into the festival grounds come Friday, August 9. Early entry is an upgrade of an additional fee which will depend on the day you choose to arrive. 

Can Shambhala Music Festival help me resell my ticket after I have purchased it?

No, Shambhala Music Festival does not offer assistance in the reselling of tickets.

Is the Early Entry fee per person or per vehicle?

Early Entry fee is per person.

ELECTRONIC TICKETING SYSTEM FAQ

Where can I access my order online?

The link to our new online system is “https://portal.shambhalamusicfestival.com/”. You will need to log in using the e-mail address associated with your 2019 order and click the “Reset or Create Password” button to generate your password.

What is the new online ticketing system?

Our new online ticketing system lets you manage your own order! You can easily view all your order items online, make changes to your contact information (address, phone number, upload your photo), transfer tickets & ShambhaLodging packages, print out your electronic ticket and much more!

How do I access the new online ticketing system?

Please visit our portal here and use the email address associated with your order. If it’s your first time accessing your order online, you will need to create a password by clicking “Reset or Create Password.”

How do I transfer tickets or ShambhaLodging packages?

You can easily transfer some or all of the items on your order by clicking the purple “Start a Transfer Button”. This will prompt you to fill in the new individual’s legal name, email address and phone number. Please carefully review the items you are transferring before completing the transfer. Transfers cannot be undone.

What happens once a transfer is complete?

Once a transfer has taken place, both the original purchaser and the new individual will receive an official transfer receipt from SMF. This e-mail will contain information on how the new individual can log into the online ticketing system to access their new tickets or ShambhaLodging packages. Once transferred, those items are removed from the original purchaser’s account. If you did not receieve your transferred ticket, please check your junk mail folder and ensure that it was transdferred to the correct email. 

Can I claim my 5 tickets for me and my friends if we are arriving together?

No. Each ticket must be associated with a unique name and email address. If you have purchased multiple tickets, you will need to transfer each one to the person using it at the festival. If you have an extra ticket but are unsure who will be using it at the festival, you can wait to transfer it.

Can a ticket be transferred more than once?

Yes. Tickets can be transferred multiple times.

Can transfers be reversed?

No. Once any items have been transferred off your order you no longer have access to those items and the transfer cannot be undone. So please use extreme caution.

What if I forgot my password?

Click the “Reset or Create Password” button and a password reset email will be sent to you. Please check your junk mail/ spam folder if this email does not pop up in your inbox.

How can I add tickets or ShambhaLodging packages to my order?

You will need to visit our sales page on our website to add any tickets or ShambhaLodging packages to your existing order.

I am trying to reset/create my password by keep getting a “password reset key invalid’ error message.

The 'reset key invalid' error code will generally pop up for two different reasons. 1) You clicked the password reset button more than once and are not using the most recent link we have sent you. If clicked more than once, it invalidates the previous links and only the most current one will work. 2) You are copy and pasting the link in the email instead of clicking the link directly. Also, trying from a different device seems to help people that are running into the same issue.

I am logging into the new system for the first time but don’t remember previously creating a password?

If it’s your first time accessing our new online system, you will not have a password and will need to create one by clicking the “Reset or Create Password” button. A password reset link will be emailed to you.

ShambhaLodging FAQ

Can I park mine & my guest's vehicle in the ShambhaLodging parking lot if we arrive separately?

No. You are only permitted to have one vehicle in the nearby parking lot. All additional vehicles can be parked in Free Parking. Please do your best to carpool to reduce your carbon footprint and impact on the environment and festival site. 

When I can expect to receive my ShambhaLodging placard?

No. You are only permitted to have one vehicle in the nearby parking lot. All additional vehicles can be parked in Free Parking.

Can I have just tents in a Central Park campsite?

Yes! 

Can I upgrade my ShambhaLodging package once purchased?

Yes, providing we aren’t sold out. Please email lodging@shambhalamusicfestival.com from the email address associated with your order (including your Order ID #) and we will invoice you for the difference in pricing.

Are Shambhalodging packages refundable?

No. As per our terms and conditions, all sales are final. If you can no longer attend the festival, you are responsible for passing along the package to a friend or selling it. You can transfer ownership of the package through our new online system.

What if I can’t go? Can I transfer my Shambhalodging package to someone else?

Yes, you can transfer your ShambhaLodging package to a new individual providing you haven’t printed out our ShambhaLodging placard yet. All ticket and ShambhaLodging transfers need to be done through our new online system.

Once you have created a password and logged in, click the “Start a Transfer” button and enter in all the contact information of the individual you’re transferring the package to. ** Please ensure all information is correct as a transfer cannot be undone and permanently removes the item from your account.

Are tickets included in my ShambhaLodging Package?

No. Tickets must be purchased separately. You may purchase them here.

Can I transfer my ShambhaLodging package after I have printed my placard?

Yes, transfers must be done through our online portal. Please ensure that you also forward the lodging placard in addition to the package.

How do I know my ShambhaLodging transfer was successful?

Both parties will receive a transfer receipt/confirmation from us once the transfer has gone through. This receipt will include information for the new individual regarding how they can access their order. Please check your junk mail/ spam folders if it does not appear in your inbox.

Does the new online system facilitate the funds aspect of the third-party transfer?

No. Our online system only facilitates the transferring of tickets and ShambhaLodging packages but not payment. Payment needs to be figured out by both parties involved. Please use extreme caution as a transfer cannot be undone.

Do you take group reservations so my friends can have our sites together?

We are currently working a better system to accommodate group reservations. Stay tuned and be sure to check your inbox for updates on how to reserve campsites and group campsites. 

PURCHASE TICKETS NOW

Payment Plans

Shambhala Music Festival has a Payment Plan option for those who wish to manage their budget by paying for their ticket(s) by installments over a 3 month period.

To take advantage of the Payment Plan, the ticket(s) must be secured (& the first installment made) at the time of purchase. Tickets purchased under the Payment Plan option are paid by 3 monthly installments and will vary depending on how many tickets you’ve decided to purchase under the plan.

By purchasing a ticket to the festival under the Payment Plan option, the purchaser agrees to be bound by the following terms and conditions in addition to Shambhala Music Festival’s Terms and Conditions.

Payment Plan Terms and Conditions

Please Read Carefully Before Making Your Purchase
  • The Shambhala Music Festival 2020 Payment Plan has a limited quantity of tickets available. To take advantage of the Payment Plan, you must purchase your ticket(s) under the Payment Plan page on our website.
  • Under these Terms and Conditions, the ‘Completion Date’ is the day in which final payment is made. The period between the commencement date and the completion date is referred to as the ‘Payment Period’.
  • The amount of monthly installment will vary depending on the number of tickets selected.
  • By opting to use the Payment Plan to purchase your festival ticket(s), you authorize Shambhala Music Festival to arrange monthly invoices that MUST be paid within 3 business days of receiving. Invoices will be emailed out on the anniversary of the date you signed up. If payment is not made within 3 BUSINESS DAYS, Shambhala Music Festival reserves the right to charge a $30 CAD late service administrator fee. If non-payment continues, Shambhala Music Festival reserves the right to unreserved your ticket(s) and cancel your Payment Plan order without refunding any of your previous installments.
  • The first installment must be paid immediately at the time of purchase
  • It is your responsibility to ensure that:

    • The contact details you have provided are correct
    • You notify Shambhala Music Festival (sales@shambhalamusicfestival.com) if payment cannot be made within 3 business days of receiving your invoice. Failure to contact our team risks you being charged a $30CAD late administrative fee and/or having your Payment Plan canceled without refund on previous installments.
    • You have sufficient funds available on your credit card or PayPal account on the scheduled installment dates throughout the payment period.
  • Shambhala Music Festival may suspend or cancel your Payment Plan if an installment is declined or late without reason. We will notify you if it suspends or cancels your Payment Plan. In the event that your Payment Plan is cancelled due to non-payment and you have not communicated with us, no refunds will be given on previous installments.
  • If you believe that an invoice has been initiated incorrectly, please email sales@shambhalamusicfestival.com immediately so we can correct it. You are responsible for contacting Shambhala Music Festival regarding any dispute prior to the monthly payment due date.

  • If you would like to cancel your Payment Plan order BEFORE the final installation has been paid, please contact sales@shambhalamusicfestival.com. There is a $75CAD cancellation fee PER TICKET, and the rest of your payments will be refunded to you.

    * Please note: Orders can only be cancelled and partially refunded while in the ‘Payment Period’. No refunds can be given past the Payment Plan ‘Completion Date’ (once the final installation has been paid).
  • As all GA tickets and ShambhaLodging, tickets purchased under the Payment Plan are non-refundable once they have been completely paid for. No exceptions. Shambhala Music Festival’s Terms & Conditions apply.
  • Tickets purchased under the Payment Plan option will only be available to the purchaser after the final installment has been processed. Once final payment has been received, we will email you a notification to let you know and give you a log-in link with our new system where you can review your order.

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