COVID-19 UpdatePurchaseTicket InfoANKORSSHAMBHALODGINGTICKET FAQsOnline Ticketing System FAQShambhaLodging FAQPayment Plans

COVID-19 Update

Last updated: March 12, 2020

In these uncertain times, we must do what we do best: celebrate ShambhaLove. The health and safety of our guests and staff is our primary concern. We are all facing difficult circumstances, however, we want you to know that we are a Farmily and we stand together. 

Shambhala Music Festival will proceed as planned. Based on the current information provided by health and government authorities, and with several months still to go, we do not anticipate disruption to our summer festival.

To address questions relating to refunds: In the unlikely event that we are obligated by the government or if the festival determines that it is not safe to proceed in July, we would postpone the event to a later date. All purchases would be valid for a future date and would be redeemable at any time across the following three-years. Our ticket terms and conditions can be found here: However, as previously stated it is still our intention to move ahead in July as planned. 

Our promise to you is that we will continue to monitor the situation and will provide regular updates via social media and email. We would like to thank you for your patience and trust in us; we have faced challenges in the past and know that together with our community, we will keep doing what we love. Despite these difficult circumstances, we can't wait to see you on the dancefloor! 

To read our COVID-19 FAQs, please click here.


Ticket Info

It’s all about the people on the dancefloor.

Featuring six uniquely themed stages and endless opportunities for adventure, this 100% attendee-sponsored event invites you to experience the ShambhaLove firsthand.


2020 Guest Tickets

$450 CAD /person

All tickets are General Admission (GA) and grant access to the Salmo River Ranch at 8 am on Friday, July 24, to Monday, July 27, 2020

• Free Tent Camping
• Free Parking
• Limit of 5 per customer
• Must be 19+
• Taxes added at checkout
• Handling, processing and shipping fees apply
• Please note, there is a zero-refund policy for all tickets purchased from Shambhala Music Festival

Donate to ANKORS

For over 15 years the Nelson-based non-profit organization ANKORS has worked alongside Shambhala Music Festival to provide unparalleled harm reduction services that keep our attendees safe and educated. ANKORS continues their dedication to harm reduction through additional outreach work in the local community throughout the year. They have Shambhala Music Festivals’ full support.

We invite you to add a donation to your order at the bottom of the checkout page that will directly support ANKORS,’ whose efforts have been keeping our guests informed and safe for over a decade. Thank you for your contribution!

For more information about ANKORS and their work visit:

Ankors Harm Reduction Fence


Comfort, convenience, and the ultimate festival experience. Shambhalodging is your one stop shop for the best of what the Salmo River Ranch has to offer. One of our five different packages is sure to be exactly the festival camping experience you’re after.

Our camp zone is a four to five minute walk to the downtown area. Tucked away from the excitement of the festival, it offers a bit of peace and tranquility, while still keeping you close to the action. Our Lodging hosts are available 24 hours a day to ensure you have an enjoyable and safe experience.

*GA Festival Tickets are NOT included in lodging packages! Please ensure you purchase your GA Festival Ticket before they sell out!*


ShambhaLodging Perks

Waived early entry fees for themselves and another guest within the same vehicle:

  • Campsite Only - 2 waived early entry fees
  • Bassics - 2 waived early entry fees
  • Belluxe - 2 waived early entry fees 
  • Fancy Pants - 2 waived early entry fees
  • Central Park - 4 waived early entry fees

Express Lane Entry at the gate for one vehicle

Peace of mind with friendly ShambhaLodging hosts 24 hours a day

Port-a-potties and potable drinking water located nearby


All Lodging packages are based on double occupancy, with the exception of Belle-Luxe (which can accommodate four people) and Central Park (which can accommodate however many people fit in the allotted space). If you have questions about any of our Lodging packages email: For the 2020 pricing please see the packages below.




BYOTent. Our Campsite Only package includes a 10’ x 10’ campsite where you can set up your own tent. Please check the size of your tent before you come to the festival. It will need to fit within a 10’ x 10’ space. All campsites are approximately 120 square feet (10’x10′) with slight variation from site to site. Campsite only guests will also enjoy priority processing through the gate for one vehicle and waived early entry fees for two people.

Shop here. 

*ShambhaLodging does not include tickets to the festival, these must be purchased separately


Forget hauling a tent and air mattress and make camping easy with the BASSics package. You’ll arrive to a tent and queen size air mattress all set up for you in a 10x10 campsite. Simply bring your pillows and bedding. No room to pack bedding? No problem. Simply add the bedding upgrade during the checkout process. 

BASSics tents measure 9’x9′ with a peak height of 4’7. All campsites are approximately 120 square feet (10’x10′) with a slight variation from site to site. BASSics guests will also enjoy priority processing through the gate for one vehicle and waived early entry fees for two people.

Shop here. 

*ShambhaLodging does not include tickets to the festival, these must be purchased separately


Experience the party of a lifetime in style with the Fancy Pants package. Enjoy a full camp setup in a luxurious 10’ x 12’ canvas tent on a raised deck platform. This package includes all the upgrades: a foam mattress, bedding (pillows, sheets, comforter), two lawn chairs, 45L cooler, water jug, complimentary showers, priority processing through the gate for one vehicle and waived early entry fees for two people.

Shop here. 

*ShambhaLodging does not include tickets to the festival, these must be purchased separately


The Belle-Luxe package offers the perfect blend of space and comfort. These massive 5 metre diameter bell tents provide lots of wiggle room for group camping. Made of highly breathable natural cotton canvas, the Belle-Luxe package is designed for use by 4 people. 

The package includes 2 queen size beds and all the upgrades: bedding (pillows, sheets and thin comforters), water jug, 45L cooler, 4 lawn chairs, complimentary showers, priority processing through the gate for one vehicle and waived early entry fees for 2 people. 

Shop here. 

*ShambhaLodging does not include tickets to the festival, these must be purchased separately


As close to Downtown as you can get. Central Park offers RV site hookups right in the middle of everything outside downtown Shambhala. Bring your RV / Trailer and enjoy your 15’ x 50’ campsite, 30 amps of power, daily freshwater refill and sani-dump. These campsites offer plenty of room for your RV / trailer, friends’ tents, and campsite furniture. Express Entry for one vehicle and waived early entry fees for up to 4 people.

Central Park is very close to the stages, so earplugs are recommended for your downtime. Stages have 15-20 hours of musical programming per day.

*Please note: the power supply for Central Park will end at 12pm PST on Monday.

All guests are welcome to stay the night on Monday, July 27 to fully recharge before hitting the road. Please make sure you get at least 8 hours of sleep before driving home. Excessive music and partying in campsites will be shut down by event staff on Monday.

We ask that all guests leave the property by noon on Tuesday, July 28th.

Shop here. 

*ShambhaLodging does not include tickets to the festival, these must be purchased separately


You can buy tickets using a valid credit card or Paypal account.

Entry on Friday, July 24 at 8am (PST), free tenting and free parking are included with all General Admission tickets ($+ taxes & fees).

There are options you may choose for additional fees to enhance your Shambhala Music Festival experience.

  • Upgrade and pay Early Entry fees which will be collected in cash as you enter and will vary depending on date of arrival.
  • Upgrade your parking to camp with your camperized vehicle in Sunshine Campgrounds.
  • Upgrade your parking to camp with your camperized vehicle, RV, or Trailer in Starlight Campground.
  • Upgrade your camping with a ShambhaLodging package.

Please note that Lodging & Central Park RV upgrades can be purchased in advance. Early entry and parking upgrades are available on-site only. Parking upgrades are limited and are sold first-come, first-serve.

Yes. All tickets are now electronic that will either need to be printed or downloaded through our new online system prior to arrival. The option to print or download your electronic ticket will be available starting on July 16th.

Yes! We are happy to announce we can ship these holographic keepsakes anywhere in the world.

Each ticket needs to be assigned to a unique email address. You will need to create an email address if you don’t have one already.

This option will be available through our new online system starting on July 16th. 

No, providing the ticket has been properly transferred prior to the new individual arriving at the festival. 

Yes. Once a ticket has been transferred to your name, you will have the ability to transfer it again online through our new system.

You will be denied entry and will either need to leave the farm or track down a ticket that is still transferable. No exceptions. The name on the ticket MUST match the ID of the person using it at the festival.

Yes! The tickets will be held under the original purchaser’s name until you properly transfer each ticket to each friend online through our new system. You must transfer your extra tickets to your friends coming to the festival BEFORE you arrive at the gate. 

No. Each ticket needs a unique name and email address associated with it. Your friend would need to have their own ticket in their name. Having multiple tickets in your name or account will cause significant delays at the main gate.


No, tickets are non-refundable. You may sell your ticket to someone else so they can use it. You will need to properly transfer the ticket to the new individual online through our new system.

No. There will be no longer be will-call. The ticket must be properly transferred and assigned to your friend online through our new system prior to the festival.

We prefer if you arrive with a printed copy, however, we are able to process ticket barcodes at the gate from your phone or another electronic device.

Once the festival has sold out, we do not offer tickets at the gate with the exception of Sunday-only tickets available for purchase only on the day of starting at 8 AM (PST). Quantities are limited and vary depending on the volume of guests leaving the property.

Day passes may only be purchased on Sunday at the gate for $160 (cash only). You must have your government-issued ID.

If your wristband comes loose or falls off, keep it safe! You must have both your electronic ticket stub, ID and the damaged wristband to receive a replacement. No exceptions. Talk to the SMF Crew at the Info booth, they will help arrange an escort to replace your wristband. If you feel like your wristband is too loose or may fall off, be proactive and get it replaced before it happens. All replacement wristbands are issued at the gate.

Re-entry is $20 CAD per person, cash only. Payable upon return to the event. Please ensure you DO NOT remove or tamper with your wristband. Any tampered wristbands will be turned away at the gate and asked to leave the site, no exceptions.

Each year come showtime, online ticket assistance ends. This means Shambhala Music festival is unable to assist guests with ticket inquiries via email. All ticket inquiries after this date will be dealt with in person at the festival, or via e-mail shortly after the festival is complete. Bring all the information you have regarding your order and it will be sorted out at the gate. Also, check out our website and FAQs for helpful information.

No, your GA ticket will allow you into the festival grounds come Friday 8am. Early entry is an upgrade of an additional fee which will depend on the day you choose to arrive. 

No, Shambhala Music Festival does not offer assistance in the reselling of tickets.

Early Entry fee is per person.


The link to our new online system is “”. You will need to log in using the e-mail address associated with your order and click the “Reset or Create Password” button to generate your password.

Our new online ticketing system lets you manage your own order! You can easily view all your order items online, make changes to your contact information (address, phone number, upload your photo), transfer tickets & ShambhaLodging packages, print out your electronic ticket and much more!

Please visit our portal here and use the email address associated with your order. If it’s your first time accessing your order online, you will need to create a password by clicking “Reset or Create Password.”

You can easily transfer some or all of the items on your order by clicking the purple “Start a Transfer Button”. This will prompt you to fill in the new individual’s legal name, email address and phone number. Please carefully review the items you are transferring before completing the transfer. Transfers cannot be undone.

Once a transfer has taken place, both the original purchaser and the new individual will receive an official transfer receipt from SMF. This e-mail will contain information on how the new individual can log into the online ticketing system to access their new tickets or ShambhaLodging packages. Once transferred, those items are removed from the original purchaser’s account. If you did not receieve your transferred ticket, please check your junk mail folder and ensure that it was transferred to the correct email. 

No. Each ticket must be associated with a unique name and email address. If you have purchased multiple tickets, you will need to transfer each one to the person using it at the festival. If you have an extra ticket but are unsure who will be using it at the festival, you can wait to transfer it.

Yes. Tickets can be transferred multiple times.

No. Once any items have been transferred off your order you no longer have access to those items and the transfer cannot be undone. So please use extreme caution.

Click the “Reset or Create Password” button and a password reset email will be sent to you. Please check your junk mail/ spam folder if this email does not pop up in your inbox.

You will need to visit our sales page on our website to add any tickets or ShambhaLodging packages to your existing order.

The 'reset key invalid' error code will generally pop up for two different reasons. 1) You clicked the password reset button more than once and are not using the most recent link we have sent you. If clicked more than once, it invalidates the previous links and only the most current one will work. 2) You are copy and pasting the link in the email instead of clicking the link directly. Also, trying from a different device seems to help people that are running into the same issue.

If it’s your first time accessing our new online system, you will not have a password and will need to create one by clicking the “Reset or Create Password” button. A password reset link will be emailed to you.

ShambhaLodging FAQ


Yes, providing we aren’t sold out. Please email from the email address associated with your order (including your Order ID #) and we will invoice you for the difference in pricing.

No. As per our terms and conditions, all sales are final. If you can no longer attend the festival, you are responsible for passing along the package to a friend or selling it. You can transfer ownership of the package through our new online system.

Yes, you can transfer your ShambhaLodging package to a new individual providing you haven’t printed out our ShambhaLodging placard yet. All ticket and ShambhaLodging transfers need to be done through our new online system.

Once you have created a password and logged in, click the “Start a Transfer” button and enter in all the contact information of the individual you’re transferring the package to. ** Please ensure all information is correct as a transfer cannot be undone and permanently removes the item from your account.

No. Tickets must be purchased separately. You may purchase them here.

Yes, transfers must be done through our online portal. Please ensure that you also forward the lodging placard in addition to the package.

Both parties will receive a transfer receipt/confirmation from us once the transfer has gone through. This receipt will include information for the new individual regarding how they can access their order. Please check your junk mail/ spam folders if it does not appear in your inbox.

No. Our online system only facilitates the transferring of tickets and ShambhaLodging packages but not payment. Payment needs to be figured out by both parties involved. Please use extreme caution as a transfer cannot be undone.

We are currently working on a better system to accommodate group reservations. Stay tuned and be sure to check your inbox for updates on how to reserve campsites and group campsites. 


Payment Plans

Shambhala Music Festival has a Payment Plan option for those who wish to manage their budget by paying for their ticket(s) by installments over a 3 month period.

To take advantage of the Payment Plan, the ticket(s) must be secured (& the first installment made) at the time of purchase. Tickets purchased under the Payment Plan option are paid by 3 monthly installments and will vary depending on how many tickets you’ve decided to purchase under the plan.

By purchasing a ticket to the festival under the Payment Plan option, the purchaser agrees to be bound by the following terms and conditions in addition to Shambhala Music Festival’s Terms and Conditions.

Payment Plan Terms and Conditions

The Shambhala Music Festival 2020 Payment Plan has a limited quantity of tickets and Shambhalodging packages available starting on September 17th, 2019.

To take advantage of the Payment Plan, you must purchase your ticket(s) or tickets and Shambhalodging under the Payment Plan page on our website (

The Payment Plan is only available for GA tickets OR Shambhalodging packages IF paired with tickets. It is not available for ShambhaLodging packages alone, ShambhaLodging add-ons or collectable holographic keepsakes.

All installments must be completed no later than July 1st, 2020. The last day to sign up will be May 1st, 2020.

The amount of monthly installment will vary depending on the Payment Plan package selected.

By opting to use the Payment Plan to purchase your festival ticket(s), you authorize Shambhala Music Festival to arrange monthly payments that will be automatically deducted from your account on the exact date the following two months of when you signed up.

*Please ensure you have the funds available for your payment dates*

Monthly payments will be required in 3 equal installments

The first installment must be paid immediately at the time of purchase

It is your responsibility to ensure that:

The contact details you have provided are correct

You notify Shambhala Music Festival ( if your card details have changed.

If you paid using a PayPal account, you can log in and upgrade your card info. If you paid without an account, we will need to invoice you directly as we are unable to change your payment details.

You have sufficient funds available on your credit card or PayPal account on the scheduled installment dates throughout the payment period

If you believe that an payment has been initiated incorrectly, please email immediately so we can correct it.

You are responsible for contacting Shambhala Music Festival regarding any dispute prior to the monthly payment due date.

If you would like to cancel your Payment Plan order BEFORE the final installation has been paid, please contact *

Please note: Orders can only be cancelled and refunded while in the ‘Payment Period’. No refunds can be given past the Payment Plan ‘Completion Date’ (once the final installation has been paid).

As all GA tickets and ShambhaLodging, orders purchased under the Payment Plan are non-refundable once they have been completely paid for. No exceptions. Shambhala Music Festival’s Terms & Conditions apply.

Orders purchased under the Payment Plan option will only be available to the purchaser after the final installment has been processed. Once final payment has been received, we will email you a SMF transaction receipt which includes your Order ID # and log-in link to where you can access your order online. Your order will not appear on your online account until the final payment has been processed.

All Payment Plan tickets are subject to the Shambhala Music Festival’s Terms and Conditions.

Payment Plan FAQ

Our Payment Plans give our guests with a lower income or those with a budget the option to pay for their tickets and Shambhalodging over a 3 month period.

Three total. Excluding your first installment due at the time of purchase, there will be two installments across the following two months on the same day.



This will depend entirely on the total amount of the Payment Plan option selected. Please see our Payment Plan page for a full list of pricing.

If you signed up for your Payment Plan using a PayPal account, you can simply log in and update your card number. If you signed up without an account, please contact as we will need to invoice you directly for the remainder of your installments.


Once you have opted to use our Payment Plan, you are required to make your first payment installment at the time of purchase. The next payments will automatically be deducted from your account on the same day on the two months following when you signed up. (example - Sept 17th, Oct 17th, Nov 17th).


No. Each installment is automatically deducted from your account by PayPal and we are unable to alter the dates.


Yes. You will receive a receipt from PayPal after completing payment on each installment. You will receive a SMF transaction receipt once your final installment has been paid.


No, we are rolling out this Payment Plan completely interest-free! All you pay is a third of your order on each installment.

If you want to cancel your Payment Plan while in the ‘Payment Period’ you can and will receive a full refund on previous installments. Payments cannot be reserved once your final payment has been made.


You cannot transfer your Payment Plan order to someone else until the final installment has been paid. While in the payment period, you are fully responsible for making payments on the installments. Once the final installment has been paid, you can transfer your order if need be.

Yes, you can cancel your Payment Plan order before the final installation has been paid only. If you choose to do this please contact immediately. * Please note: Your order can only be cancelled while in the “Payment Period”. Once the final installment has been paid, no refunds can be issued as per Shambhala Music Festival’s Terms & Conditions.


Unfortunately no. PayPal does not allow changes to the automatic payment dates. 


Unfortunately, we are only able to offer the Payment Plan for new orders and cannot alter orders that have already been completed. Sorry about that!


We will send you a SMF transaction receipt that include your Order ID # and information on how to log-in to access your order online. Your order will also appear on your online account once your final payment has been made, not before.

The Payment Plan Terms & Conditions can be found above on this page.

You can email if you have any questions about your order or check your inbox for PayPal receipts.

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