FAQs

Shambhala Music Festival is held at our beautiful home, the Salmo River Ranch, located 6km east of Salmo BC, Canada.

Mark it in your calendars - the 26th Annual Shambhala Music Festival will take place from Friday, July 25th to Monday, July 28th, 2025!

Great question! The 2025 Lineup is not yet released, but you can check out our previous Lineups here.

Shambhala Music Festival is a 19+ event. You must be 19+ to enter this event, no exceptions. ID’s will be checked. Government-issued photo ID is required for entry regardless of your age. Failure to present Photo ID proving your name and age will result in refused entry.

Yes you will! We have moved entirely to RFID Wristbands. Each RFID wristband will be linked to the electronic ticket that is scanned at the Main Gate. You will receive your wristband at the gate. Your personal information will only be shared at the Main Gate or in the event of an emergency.

A General Admission Festival Ticket includes free tent camping and access to our free parking lot. Once you arrive your General Admission ticket will give you tent camping access to your choice of one of our three zones: Metta, Starlight and Sunshine. Additionally, there are upgrade options available to camp in your vehicle in some of these zones which are sold on a first-come, first-serve basis at the gate. Pricing available on our Tickets and Camping page.

A re-entry fee is payable upon return to the event. Please ensure you do not remove or tamper with your wristband. Any tampered wristbands will be turned away at the gate and asked to leave the site, no exceptions. Any item is invalid if the barcode is duplicated, removed, or tampered with. The 2025 re-entry fee will be updated closer to the festival.

Shambhala Music Festival is proud to announce our continued support for the ANKORS non-profit society. ANKORS has been serving the Kootenays for over two decades and consistently plays an essential role in overdose prevention at Shambhala Music Festival. They offer complimentary, non-judgmental drug checking, provide harm reduction supplies, services, and information on safer sex and safer partying. We strongly encourage you to donate and support their valuable services.

For more information on getting to Shambhala Music Festival, check out our Plan Your Journey page here.

Step 1: Log into your User Portal using the email associated with your order

Step 2: Click the “Start a Transfer Button” in your User Portal

Step 3: Fill in the new individual’s legal name, email address and phone #

Step 4: Double-check that you've entered the transfer information correctly, especially the email you are transferring the item to. Transfers cannot be undone

Step 5: Enter the number of tickets you would like to transfer to the contact you have just added, then click "Make Transfer"

Step 6:  Read and confirm the conditions by clicking "Yes". This will complete your transfer

Step 7: If the transfer was successful, you will see a window pop up on your screen confirming it was successful and both parties will receive a transfer confirmation email

Step 8: Please check your junk, spam, and promotions folders for your transfer confirmation email if it doesn't show up in your main inbox

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For a helpful video tutorial on how to transfer your tickets in the portal, please watch here.

You can access your online order by visiting our portal. You will need to log in using the e-mail address associated with your order. To access our online ticketing system, visit our portal here and use the email address associated with your order. If it’s your first time accessing your order online, you will need to create a password by clicking “Reset or Create Password.”

Our online ticketing system lets you manage your own order. You can easily view all your order items online, make changes to your contact information (address, phone number, upload your photo), transfer tickets & ShambhaLodging packages, download your electronic ticket and much more. Log in here.

When the "Claim Ticket" feature is activated in the User Portal, you can retrieve your ticket with your name and unique barcode included and then you can print or download it from there as needed.

If you wanted to, you could show up with your electronic ticket and barcode and our team can scan you in from there. Just make sure your ticket is accessible on a fully-charged device. We suggest turning off dark-mode, taking a screenshot, and saving it to your photo's folder for easy accessibility.

Once a transfer has taken place, both the original purchaser and the new individual will receive an official transfer receipt from SMF via email. This e-mail will contain information on how the new individual can log in to the online ticketing system to access their new tickets or ShambhaLodging packages. Once transferred, those items are removed from the original purchaser’s account. If you did not receive your transferred ticket, please check your junk mail folder and ensure that it was transferred to the correct email.

Unfortunately not. Each ticket must be associated with a unique name and email address. If you have purchased multiple tickets, you will need to transfer each one to the respective person using it at the festival. If you have an extra ticket but are unsure who will be using it at the festival, you can wait to transfer it.

Unfortunately no, transfers cannot be reversed. Once any items have been transferred off your order you no longer have access to those items and the transfer cannot be undone. Please be careful when transferring.

No problem! Click the “Reset or Create Password” button and a password reset email will be sent to you. Please check your junk mail/ spam folder if this email does not pop up in your inbox.

To add tickets or packages, you will need to place another order on the sales page. All tickets/lodging purchased under the same email address will show up in your User Portal, even if they are not part of the same order. Purchase Tickets or ShabhaLodging packages.

Oh no, we can help! The 'reset key invalid' error code will generally pop up for two different reasons.

1) You clicked the password reset button more than once and are not using the most recent link we have sent you. If clicked more than once, it invalidates the previous links and only the most current one will work.

2) You are copy and pasting the link in the email instead of clicking the link directly. Also, trying from a different device seems to help people that are running into the same issue.

If it’s your first time accessing our online system, you will not have a password and will need to create one by clicking the “Reset or Create Password” button. A password reset link will be emailed to you.

Yes! A limited number of ATMs are available at the festival with 24-hour service. Some are located Downtown and one is located at the Reception building near the Gate. Please note:  we do NOT accept cash at the gate. We accept credit cards or debit cards at the gate for Early Entry Fees and Vehicle Passes.

Our complimentary shuttle bus can help you get your gear to your desired camp zone from the Free Parking lot. The bus makes a number of stops in Sunshine, Starlight and Metta camp zones. With that said, as the bus schedule runs sporadically, we do advise that you bring a cart or wagon in the instance that you would like to carry your gear to your site.

In the heart of Downtown Shambhala next to the HR Office and behind the AMP entrance, guests can find our Info Booth. The Info Booth is staffed by Shambhassadors, who’ll be happy to answer your questions, help solve issues, and help arrange towing and locksmith services.

Don’t fear, farmily! We’re here to help. Lost and Found is located in the small building next to the Info Booth.

Most carriers should have cell service on site for the duration of the festival. US & International travelers, check with your cell phone provider for travel rates and coverage before leaving your country. Please note there is no wifi available.

There are port-a-potties throughout the festival grounds. Our port-a-potties are equipped with carbon filters by Can-Filters so you can breathe easier. We suggest bringing a light at night. Please do not dispose of any garbage other than toilet paper in the potty (it can clog the pumper truck). If a potty needs attention, let us know!

There is no electricity available to the public. Use of personal generators is prohibited, including running built-in RV generators. For more info, see the Banned Items Page. Phone charging is available at the General Store.

Hot showers are available for purchase via card only (cash is not accepted). Please bring environmentally friendly soap, flip-flops, and a towel. Shower house operating hours will be posted at the festival. Soap, shampoo, conditioner, toothpaste and other toiletries are available to purchase at the shower house if needed.

Ice, freezies and large jugs of water are available at the Ice vendor located in the upper bank of food vendors.

You will be towed if you park in an area your vehicle is not cleared for. All towed vehicles will incur a $100.00 impound fee. Towing is also available as a service if you’re having vehicle troubles. If you lock your keys in your car, locksmith services are available. To initiate towing or locksmith services, visit the Info Booth located downtown.

Stay hydrated! Dehydration is the number one reason for visits to Shambhala Medical Services. Filtered, fresh, free mountain water is available across the festival site. The main water refill station is near BASScamp and the gardens in Downtown Shambhala. There is a secondary water refill station near the upper bank of Food Vendors, by The Pagoda entrance to Downtown Shambhala.

We suggest bringing a large refillable water container (water cooler jugs with a pump work great!). Wagons, wheelbarrows or dollies work wonders for transporting gallons of water back to your camp. Please don’t attend to personal care (like washing your face or brushing your teeth) at the water stations. These stations are for water collection only. Thanks! Most importantly, do not drink water from The Salmo River or the farm’s irrigation spigots. These water sources are non-potable (not safe to drink) and we'd hate for your Shambhala experience to be ruined by a sore stomach or illness.

Garbage and recycling bins can be found in the food court area, throughout the downtown festival area, at all stages and at all port-a-potty locations. Please actively bring waste, using separate garbage and recycling bags from your camp to designated receptacles throughout the festival to reduce bin overflow on Monday.

*Please Note: We do not have garbage removal on Monday at the end of the festival for safety reasons – the onsite traffic is too heavy to operate the garbage truck that day. As a result, the dumpsters often end up “overflowing” on Monday. It seems that many people wait until Monday to remove waste from their camp.

Please bring your camp’s garbage to the dumpsters periodically throughout the week to help keep the level of waste down on Monday. We do compost on a small scale but because the West Kootenays region doesn’t currently have a commercial composting facility, we are unable to offer public composting at this time.

We have many exciting food & beverage vendors to choose from! Rejuvenate enroute to the next show or grab a cold drink on your way back to camp at a beverage kiosk. These mini-stores offer various beverages like water, juice, energy drinks and hydrating sports drinks, plus stock Shambhala Music Festival merch like lanyards, bandanas and more. With convenient locations throughout the Farm, you’re never far from a delicious meal or a cool drink. If you have allergies, food sensitivities or special dietary needs, we recommend planning most of your own meals. The food vendors may be able to accommodate some special dietary needs like wheat-free or vegan, however, menu options for these are very limited and you may only find a few suitable items at the vendors.

Whatever you need, Shambassadors are here to help. They’ll be the first to greet you when you arrive and the last to say goodbye on Monday. They can be found at the Info Booth and roaming the festival grounds offering information and support. If you have questions, a problem you need help with or have ideas on how to improve the festival, find a Shambassador.